Shipping & Returns

Shipping

Orders are processed once payment has been confirmed. Delivery timeframes may vary depending on your location, courier availability, public holidays, and order volume.

Order Processing

Orders are prepared and dispatched after successful payment confirmation. Customers will receive order updates where applicable.

Delivery Address

Please ensure that your delivery address and contact details are accurate before completing checkout. Nursd Naturally Inspired cannot be held responsible for delays caused by incorrect delivery information.

Order Tracking

Where tracking is available, customers may track their order using the order tracking page.

Track Order

Returns

Due to the nature of skincare and personal-care products, returns may be limited for hygiene and safety reasons.

Eligible Returns

Returns may be considered where the product is defective, damaged on delivery, incorrectly supplied, or otherwise eligible under applicable consumer protection principles.

Non-Returnable Items

Opened, used, tampered-with, or incorrectly stored products may not qualify for return unless there is a confirmed product defect.

Reporting a Problem

Please contact us as soon as possible after receiving your order if there is a delivery issue, damaged product, or incorrect item.

Refunds and Exchanges

Approved refunds or exchanges will be handled after assessment of the returned or reported product issue.